I am going to start this off with a simple statement...there are no exceptions to this statement...remember this always...
MICROSOFT WILL NEVER CALL YOU
Now that we have that out of the way, let's get on to the meat of this article. For a few years now, there has been a scam going around where a few different companies based in India will cold call people claiming their computers are infected and that they are Windows Technical Support or some variation of that. They aren't Microsoft employees, they arent Windows technicians, it's a scam...period...end of discussion. There are many, mostly hilarious, examples of these guys in action all over the internet, and at the end of this article I will include some links to articles and videos of examples. One of the best ones ever, these guys made the mistake of calling the owner of Malwarebytes a software program I wholeheartedly support and find works amazing!
These guys will ask you to open your event viewer on your computer and use the list of events to try and convince you that all of the entries are 'infections', lets clarify something right off the bat, the list in event viewer, while critical in actual troubleshooting of certain issues, is literally filled with just about everything you have done on the machine, sometimes going back years. It is not uncommon to find 100,000+ entries in this list, 99% of which are just for informational purposes. They will then try to get you to allow them to connect to your computer. Once you allow them in, they will try to point out random items and settings and claim they are infections also. They will then try and sell you products that are actually malware at rediculous prices. If you refuse, or question them, they will turn malicious and try to do as much damage to your machine as possible before disconnecting, such things as deleting critical system files or trying to remove your network adapter to prevent you from accessing the internet.
If you have recieved a call from these scammers, I would recommend imediately calling to set up an appointment for me to come check your machine out.
Now the ever so entertaining links, keep in mind some of these videos are long...but well worth the watch/read...
A newer video just uploaded a couple days ago, really funny!
Scammer calls owner of Malwarebytes...LOL
The article from Malwarebytes about the previous video
Ftc scam site...includes a link at the bottom for reporting a scam if you have been called
Article about fines against them.
Most of the links are from the first video I linked, the effort to find them were his and not mine. If you would like more information, just search "Microsoft tech scam" in google.
If you have any questions, or suspect you were called by these scammers, feel free to call.
For those interested, you can get Malwarebytes Antimalware from here Click here for Malwarebytes